At Rise Tank, we prioritize customer satisfaction and aim to deliver high-quality digital services. However, we understand there may be situations where a refund is requested. This Refund Policy outlines the conditions under which refunds may be granted, your rights as a customer, and how to address refund-related inquiries.

Introduction

This Refund Policy applies to all services offered by Rise Tank, including but not limited to graphic design, digital marketing, social media marketing, branding, web development, video editing, and business consultancy. By using our services, you agree to the terms outlined in this policy. 

Refund Conditions and Compensation

We offer refunds under the following conditions: 

  • Service Not Delivered:
    • If the service you purchased was not delivered within the agreed timeline due to reasons attributable to Rise Tank, you are eligible for a full refund.
  • Dissatisfaction with Service
    • If you are dissatisfied with the quality of the service delivered:
    • You must notify us within 7 days of service completion.
    • We will review your concern and attempt to resolve it through revisions or adjustments.
    • If we are unable to address your concern satisfactorily, a partial or full refund may be issued, depending on the circumstances.
  • Technical Issues
    • If technical issues on our part prevent the delivery of the service, and we are unable to resolve the issue within a reasonable timeframe, you are eligible for a full refund.
  • Affiliate Program Payments
    • Refunds for affiliate program-related transactions are not applicable. However, if you encounter discrepancies in commission payouts, please contact us to resolve the issue.
  • Non-Refundable Cases
    • Refunds will not be granted under the following circumstances:
    • Change of mind after the service has been partially or fully delivered.
    • Dissatisfaction arising from customer-provided incorrect or incomplete instructions.
    • Issues caused by third-party tools, platforms, or integrations not under our control.

Refund Process

To request a refund, follow these steps: 

  • Contact Us: Send an email to risetank@gmail.com with your service details, payment proof, and a clear explanation of your refund request.
  • Review: Our team will review your request within 5-7 business days and may contact you for additional information.
  • Resolution: After evaluating your request, we will either approve or deny the refund and notify you of the outcome.

Approved refunds will be processed within 10 business days of approval. Refunds are credited using the original payment method unless otherwise agreed upon. 

User Rights

As a customer, you have the right to: 

  • Receive clear communication about the status of your refund request.
  • Appeal any denied refund by providing additional supporting evidence.
  • Access customer support for guidance on our refund process.

Policy Changes

Rise Tank reserves the right to modify this Refund Policy at any time to reflect changes in our services or legal requirements. The latest version will always be available on our website. We encourage you to review the policy periodically to stay informed. 

Contact Us

For questions or concerns regarding this Refund Policy, please contact us: 

  • Email: office.risetank@gmail.com
  • Phone: +8801611-905232
  • Address: Binodpur, Matihar, Rajshahi, Bangladesh

We are here to assist you and ensure a smooth resolution process. Thank you for choosing Rise Tank!